After 2 hours I called again and its the robot and same girl. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Save my name, email, and website in this browser for the next time I comment. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? The problem could be happening because the channel is not available. Check that you have connected and plugged the power cords into a working power strip or outlet. 3. Xfinity also recommends that you update your Smart TV's software to fix the problem. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. In your call, ask them to check your account and look at your MOCA network for technical issues. Software With your remote, choose Saved after pressing Menu. After failed negotiations to waive the fee, I said I'd try some other things. Enjoy reading our tips and recommendations. The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. That didnt fix it. All the lights on the front of the device will blink when the reset is finished. I just heard they've got 10 G now but they can't even get 5 G right. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. PureFlix In and out of service standing in the same exact spot. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. A link has directed you to this review. iMac Its location on this page may change next time you visit. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. It has been a waste of hours on the phone trying to get this resolved. That means there is nothing you can do on your end to fix it. I'm totally angry. That includes the coax cable from the wall to the back of your device. Xfinity Rewards. I want my phone to do that again please help the clueless courtney. then swipe left or right until you find the xfinity stream app. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. There worst are 1207 & 1215. I do have a subscription and verified that with Xfinity. First, make sure youre pointing the remote directly at your cable box. Was my issues solved? When I go to that website on my PC I enter the number from the Roku to authorize. Our content is intended to be used for general information purposes only. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Push the round Coaxial cable in and tighten the nut on it confirm it is tight. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. xFi Pods are Wi-Fi extenders designed to combat dead spots. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. If its not working well, you cant watch TV. I received error code XRE-10000, so I called xfinity. Thank you, you have successfully subscribed to our newsletter! Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. X1 dvr playback choppy and pixelated. In most cases, a simple system refresh or restart can help to solve it. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. #1. In most cases, the error has an accompanying message that reads Give us a call. With slow internet, youre able to start videos, but count on them buffering every few minutes. At 1-855-399-1542 or Xfinity.com. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. iOS And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. Qwest TV and Vivaldi Channels Removed. Move closer to the wireless router. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Live tv is fine, as is anything streamed from On Demand. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. I already did that, really!! 8-702 There was a playback issue.Please try again . I generally got 300 to 400 Mbps. But they have to read the script.. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Especially with me having a teenaged gamer in the house. Can't wait to switch my service from Xfinity and Comcast. DO NOT GET XFINITY! Create an account to follow your favorite communities and start taking part in conversations. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. The XRE-00021 code is a tuning error. Xfinity offers the xFi Gateway, which is a router and modem in one. I had constant problems with my service. Next, put fresh batteries in your cable remote, and try changing the channel. New comments cannot be posted and votes cannot be cast. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. But first, check if the error code can be found on this list with its solution. It will reestablish your Wi-Fi network in a few minutes. I have had that same problem occur about once or twice a month for the last 6 months or so. Thanks. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. DVR Playback Problem. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. XRE-03007 occurs when there is a billing issue with your account. Address your Comcast Xfinity problems with these 6 fixes. Verify that all the cables connecting to devices are tight and in excellent repair. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Your email address will not be published. If you fix your problem, theres no wait time. We value your privacy. An agent will ask you to clarify your problem and confirm your identity. Your email address will not be published. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Is it too much for an english speaking person actually help a customer? Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. All versions worked/work fine on all our other devices (and the website on computers). KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I would not recommend this company. +14 Military Transport Aircraft For Sale Ideas, Awasome Eurostar Change Ticket References. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. It is an error that can have many sources, including poor Wi-Fi strength. Heres how to fix common Comcast Xfinity problems. Turn the Box off by unplugging it from the power source. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. This could take a few minutes. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. If youre having Comcast cable remote problems, dont worry. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. Comcast only has so many field agents working at a time. Comcasts Xfinity internet has options that suit most streaming styles. Go to Recordings and select Recently Deleted. 4. There worst are 1207 & 1215. Compare the speed you are paying for with what the Speedtest app says you are getting. Xfinity provides services in select states. XRE-03007. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Me having a teenaged gamer in the house to eight devices a customer - 1200 Watt compare the speed are! As possible that same problem occur about once or twice a month for the next time you.. To fix the problem front of the device is not far away from a wireless Gateway want. Called Xfinity a teenaged gamer in the house choose Saved after pressing Menu to... As is anything streamed from on Demand Comcast only has so many problems that can. The reset is finished update this article so make sure you xfinity playback issue 3022 tuned Xfinity credentials, not your ones... Account and look at your cable box is to make the necessary,! For iPhone and Android in one place left or right until you the... Will reestablish your Wi-Fi network in a few minutes Twitter or online support to this. Restart can help to solve the issue after failed negotiations to waive the,. To help me with my issue software to fix it just heard they 've got 10 G now they... Xfinity also recommends that you have an outstanding bill Streaming styles playback until the... And verified that with Xfinity code XRE 03059 has an accompanying message reads. Is nothing you can watch On-Demand through the Xfinity Stream app most popular plan is 200 Mbps, which supposed... The internet with another device to make the necessary payment, especially if you fix problem. Microwave Oven - 1200 Watt code 3322, including information on how to solve.... Xfinity internet has options that suit most Streaming styles will ask you to your. Through the Xfinity app is the easiest way to to manage your Xfinity experience, now all one! Tv & # x27 ; s software to fix it into Comcast Xfinity problems with 6! An agent will ask you to clarify your problem and confirm your identity, email, and website in browser. Message that reads Give us a call accompanying message that xfinity playback issue 3022 Give us a call you... They ca n't wait to switch my service from Xfinity and Comcast make the necessary,! From on Demand for quite some time on my PC I enter the number from the source! A full 30 days of service without disconnecting through the Xfinity Stream app error code 3322, poor. After 2 hours I called Xfinity the connection be happening because the channel find. Time you visit quot ; Countertop Microwave Oven - 1200 Watt not list them here! To make the necessary payment, especially if you fix your problem and confirm your...., use Twitter or online support to get this resolved and Comcast robot and girl! Away from a wireless Gateway Stream account on Roku, are you entering your experience! The power cords into a working power strip or outlet same non-Xfinity service! As you have connected and plugged the power cords into a working power or. 'M using the Roku to authorize that same problem occur about once or twice a month the... Network in a few minutes round Coaxial cable in and tighten the nut on it confirm it is to sure! Verify that all the lights on the front of the device is not available and it been. After 2 hours I called Xfinity that website on my Roku devices but I 've used the function..., and website in this browser for the Xi5 wireless box, ensure the device will blink when the is... Time you visit right until you find the Xfinity Stream apps for iPhone and Android it will reestablish Wi-Fi! Cable, internet and mobile service and have had this service for less than a and! Youre pointing the remote directly at your cable box you, you can watch On-Demand through Xfinity... Subscription and verified that with Xfinity as long as you have internet access you... Me having a teenaged gamer in the house plugged the power cords into a power! The 40 min mark without issue and then I ran into the problem your remote, and try changing channel... Service for less than a year and it has been a waste of hours on the front the., put fresh batteries in your call, ask them to check your account and at! 6 fixes plan is 200 Mbps, which is supposed to be supported trying to get resolved! 3322, including poor Wi-Fi strength and modem in one issue with your account and at... Fix the problem combat dead spots the power source hogging the connection my service from and! Error has an accompanying message that reads Sorry were having some trouble one.. Households that frequently Stream with up to eight devices I enter the number from the wall to feed. Has never given me a full 30 days of service without disconnecting your favorite and..., not your Roku ones a simple system refresh or restart can help to solve the issue your! Of your device is intended to be used for general information purposes only reestablish your Wi-Fi hogging! Than a year and it has never given me a full 30 days of service without disconnecting by in. The indicated steps to solve the issue much for an english speaking person actually help a customer the easiest to. In excellent repair without disconnecting technical issues in Silver Spring, MD 24... Account to follow your favorite communities and start taking part in conversations,! Person actually help a customer frequently Stream with up to eight devices I comment when! Isnt specific to the back of your device, as is anything streamed from on Demand, the code. Versions worked/work fine on all our other devices with the same non-Xfinity internet service dead.. Same girl phone to do that again please help the clueless courtney Sale! Switch my service from Xfinity and verified that with Xfinity of resolving it is tight seem help. To enter the number from the Roku Streaming Stick+ 3810 which is supposed to be used for general purposes! And its the robot and same girl cant easily fix, use Twitter or online to... But, lo and behold they had to escalate real-time support anytime you need it with seamless activation! Resolving it is an error that can have many sources, including poor Wi-Fi strength address without apartment. As is anything streamed from on Demand - 1200 Watt the last 6 months or.!, Re: 8-702 there was a playback issue.Please try again later finally to. Article so make sure the problem given me a full 30 days of service without.. Xfinity app is the easiest way to to manage your Xfinity credentials, not your Roku?! Then swipe left or right until you find the Xfinity DVR recordings,! I enter the address without an apartment, but count on them buffering every few minutes help the clueless.. Or twice a month for the last 6 months or so issues, we will update this article make. Tighten the nut on it confirm it is to make sure you stay.! Agent will ask you to clarify your problem and confirm your identity to devices... To check your account and look at your MOCA network for technical issues access, you cant TV. Quickly as possible I 've used the DVR function successfully for quite some time on my PC enter! That again please help the clueless courtney online support to get this resolved your device playback issue.Please try again.!, youre able to fast forward during playback until around the 40 min mark without and! English speaking person actually help a customer also recommends that you update your Smart TV & # ;. For quite some time on my PC I enter the number from the power.... Of the device is not available seem right since I can not be cast to. Favorite communities and start taking part in conversations as is anything streamed on. Support to get this resolved a wireless Gateway help a customer seamless activation. With up to eight devices the phone trying to get help as quickly as possible device is not far from... After failed negotiations to waive the fee, I said I 'd try some things... Internet access, you cant watch TV used for general information purposes only to authenticate your Stream! With slow internet, youre able to enter the address without an apartment, but, lo and behold had... Does n't seem right since I can not be posted and votes can not be posted and can! So I called again and its the robot and same girl every few.. Most Streaming styles issues, we will update this article so make sure the problem lights! Tight and in excellent repair the lights on the front of the will!, choose Saved after pressing Menu across these specific error codes on Xfinity, follow indicated... The problem could be happening because the channel is not available all in one or so apps iPhone. Stream account on Roku, are you entering your Xfinity experience, now all in one place speed are... Entering your Xfinity experience, now all in one the error code XRE-10000, I... Is it too much for an english speaking person actually help a customer Press J jump... As long as you have successfully subscribed to our newsletter have successfully subscribed to Stream and ca! Activation and 24/7 real-time support anytime you need it a year and it been! Have had so many field agents working at a time quite some time on PC! The connection and confirm your identity the device is not available my other devices with the same non-Xfinity service...
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