kick off marketing efforts to bring in customers. RIP DoorDash hiring process. Everybody wins with more order volume on the platform. Our leadership also understands that you dont always hit your targets. But generally, we try to stick to our six- to eight-week plan. As a result, we had trouble raising capital and wound up raising a down round. Sign up for free newsletters and get more CNBC delivered to your inbox. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. That creates an ever increasing granular understanding of the business. How big is the problem? There was no researcher dedicated to this vertical. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. You also need to think creatively and be willing to experiment. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Same story for Contribution Profit. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. A Division of NBCUniversal. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. There might be one operations person who stays longer, to manage the transition to the full-time team. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. Its a bit difficult to define what I do, because it changes every week but thats how I like it. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. We dont want to drown people in information, but we do make it a priority to consistently share ideas. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. Hey everyone. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. In this article, I And yet thats exactly the mix that we need for the collaboration thats core to our success. Will be grateful! Interview Questions Behavioral: How would you handle working with cross functional partners? Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. Yes, others are using data too. My goal is to put the pieces in place for the market to scale up naturally after I move on. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. doordash strategy and operations manager interview. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. We try to make it feel like everyones working in the same place, rather than across the continent. Cross-functional Assessment 3. Free interview details posted anonymously by DoorDash interview candidates. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Postmates started in 2011. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. Does the offering work? I love that process. Then we do our best to bring desirable merchants on board. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. It is a dataset with drivers, delivery times, money made, and tips. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. We already covered Marketplace GOV above. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. Answer Question In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. They want to make candidate can handle the work. Uber, Go to company page higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. How can we solve it? . DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. San Francisco based. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. Everyones so collaborative and tight-knit even though were spread all across the country.. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. As does the entire DoorDash organization. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. I can provide detailed insights. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). Was part of the UberEats layoffs and interviewing with DD soon. About the Role. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Got an email rejection a few days later. This is the gist of how pricing on DoorDash works. We want to hear from you. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. How long does it take to cook a pizza? Fv 27, 2023 . Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Ultimately, we are building a global logistics company thats what I came here to do. GrubHub itself started in 2004. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Contribution Profit (CP) is around 58% of GOV for the following years. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Filter Weve made an effort to increase diversity at DoorDash, and were seeing the results. All Rights Reserved. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. 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