Posted by 1 year ago. 877-584-3848. Have your vehicle towed to a repair shop and contact SilverRock at their claims number (866) 628-3905. They do not sell vehicles nor deal with warranties of any kind. CarvanaCare is available for an additional cost and covers more problems for a longer duration of time. Warranty outside SilverRock? Silver rock says they'll cover it, but even the "radio competent" places … Here is how you can reach out to SilverRock: SilverRock's Address: SilverRock Automotive, Inc. … Carvana Care is administered by SilverRock Repairs. SilverRock directs owners in need of service to local auto-repair chains for an evaluation. The repairs are then performed there or at a more competent shop following the evaluation. Can I cancel a Carvana Care extended warranty? Carvana is accredited by the Better Business Bureau (BBB) and has an A+ rating. SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. Carvana is a retailer of used automobiles with coverage across America. About four months in I noticed a knocking sound and a jump when I shifted gears. … WARRANTY (100-DAY AND CARVANA CARE) What is the Limited Warranty? DriveCare. Update: Carvana’s limited warranty is administered by SilverRock, ... Update: Carvana’s limited warranty is administered by SilverRock, which gave us … Carvana Extended Warranty Review. If a repair is needed and authorized, the repair facility will work with you to schedule a time to complete the repairs. The only way to find out is to get a direct quote from them. SilverRock does NOT care about people. SilverRock has an even lower customer review score of 1.23 out of 5 based on more than 200 reviews. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! 3 Answers 32,890 TDolby answered 7 months ago Why would ask that question on Cargurus? If you have questions, please contact us at (877) 584-3848. Have a claim during your Carvana … Any major mechanical issues are covered within this timeframe. This coverage is available to all customers for the first 30 days / 1,500 miles after purchase. Cons. If I recall correctly, they told SilverRock to give me an "exemption" because brakes aren't normally covered under the … Dealer had to replace the assembly. The dealer told me that yes, it was a used car, but that is why I had a warranty. You are a … I paid another $25 to expedite the part because SilverRock wouldn’t cover that. SilverRock™ will work with the repair facility to review covered repairs that are found after a diagnostic is complete. Phone icon. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. I took the car to Drive Time's authorized repair shop and paid the 50 to have them check out the car. Repair or replacement of any covered part if a breakdown has not occurred or if the wear on that part has not exceeded the field tolerances allowed by the manufacturer. When buying a car from Carvana, you may have purchased a warranty from one of their providers (the most common is SilverRock). There was a time, long before current AD’s and SM’s that this company truly valued their people. If you have GAP Coverage and experience a total loss, call SilverRock below. I purchased a car from Drive Time in Las Vegas, Nevada. Phone icon. On top of that, most Carvana cars are still covered under the original manufacturer's warranty. Per your contract, if repairs are covered SilverRock will reimburse your towing expenses up to $75. Carvana extended warranty claims are outsourced to the third-party warranty service SilverRock. SilverRock, a third-party warranty company, administers all plans. Contains step-by-step instructions and a map to help you find a … SilverRock, the company that provides Carvana's warranty services. When you buy a vehicle from Carvana, it comes with a 7-day money back guarantee and a Limited Warranty valid for 100 days or 4,189 miles from the time of your purchase. If the issue you are having with the car falls under the warranty from SilverRock, make sure to reach out to SilverRock. If I were to purchase a car from Carvana, would I typically be able to walk into a Ford, Chevrolet, Dodge (etc) dealer, and buy an extended warranty from them? Carvana’s limited warranty, or “Worry Free Guarantee,” entitles every new Carvana vehicle to 100 days/4,189 miles of coverage for needed repairs. What is SilverRock? Carvana offered a ridiculously low offer to purchase my car. How Do I Use Road Side Assistance (towing, fluids, battery) Please call 888-300-8607. Unlike Carmax, Carvana does not have physical spaces with … 877-584-3848 Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility Or Call 888-781-5649 … Contains step-by-step instructions and a map to … Or Call. Carvana, on the other hand, offered $38,000. The cost … Please folks, you can do far better than Carvana's offer by going to Vroom, Carmax or AutoProBuys. I see a lot of complaints about SilverRock. SilverRock is the company that actually offers the warranty and is a sibling company to Carvana. SilverRock Repairs | Coverage. Silverrock limited warranty & dealership. The warranty is valid for 100 days or 4,189 miles from the time of your purchase, whichever comes first. Carvana Silverrock Coverage - If you are looking for a way to protect your vehicle, then an extended warranty is a perfect choice. The car did have the GM EVSE in the trunk. ... Read our guide to find out about Carvana extended warranty coverage, costs, … While Carvana will … Carvana’s limited warranty, or “Worry Free Guarantee,” entitles every new Carvana vehicle to 100 days/4,189 miles of coverage for needed repairs. While Carvana will cover most of the cost of your repairs, there is a $50 copay each time Carvana’s limited warranty is used. The Carvana rep pointed-out that the in-bumper taillight on one side was a little bit off: you could slide a business card through the gap into the bumper (I had not noticed). No haggling, no hidden fees, etc - only sales tax. 888-781-5649. Carvana Co. pays an average hourly rate of $31 and hourly wages range from a low of $27 to a high of $36. Carvana Limited Warranty Claims Process If your vehicle suffers a mechanical breakdown, your first job is to make sure your car suffers no further damage. Carvana Silverrock Coverage - If you are looking for a way to protect your vehicle, then an extended warranty is a perfect choice. Shield Icon. Any part not covered by, or excluded by the original vehicle manufacturer’s warranty. Every car comes with Carvana's 100-day, 4189-mile limited warranty provided by Carvana's in-house company SilverRock. Carvana customers, visit yourvehiclecare.com to find out what to do if your vehicle is in need of repair. The warranty offered through Carvana, a part of SilverRock, is fairly straightforward. SilverRock is the exclusive vehicle warranty provider for both DriveTime and Carvana. All of our vehicle repair contracts include towing services to transport you and your vehicle to a safe repair facility. The CarvanaCare extended warranty is one of the most straightforward extended warranty plans on the market. DriveTime Repair Process. Took a few weeks to realize the front driver side speaker is totally blown. Every car we sell comes with a Limited Warranty for 100 days, or 4,189 miles, which ever expires first. The warranty offered through Carvana, a subsidiary of SilverRock, is fairly straightforward. There's also a 100-day 4189 mile warranty provided by SilverRock that comes with all Carvana purchases. SilverRock Repairs | Coverage Limited Warranty items covered for the first 30 Days / 1,500 Miles Any major mechanical issues are covered within this timeframe. It is designed to work in conjunction with the manufacturer warranty, … Question. Then, what is SilverRock DriveCare protection? SilverRock has a Better Business Bureau (BBB) rating of a B, which is average. When one purchases a Carvana vehicle, the deal includes a 7-day money-back guarantee, and also a 100-day limited warranty. Vroom offered $52,000 and both AutoProBuys and Carmax offered $50,000 on a car with a Kelly Blue Book trade-in value of $49,875. SilverRock Repairs | Coverage Limited Warranty items covered for the first 30 Days / 1,500 Miles Any major mechanical issues are covered within this timeframe. Carvana Cons . Search for reviews on Silverock online. Call. carvana warranty claims, carvana vehicle protection, … Cargurus is a research an ad site. The purchase process itself was smooth and hassle free. SILVERROCK INC. SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. Limited Warranty Carvana's 100-Day/4,189-Mile "Worry Free Guarantee" Every car we sell comes with a Limited Warranty for 100 days, or 4,189 miles, which ever expires first. You have a $0 deductible when visiting an In-Network repair facility! CARVANA HAS YOU COVERED Whether you are a first time buyer, a repair wizard, or on a strict budget, we’ve got you covered. The limited warranty is not transferrable, and the administrator for the policy is SilverRock (which is a 3 rd party company). During this period, one can note any problems with the vehicle and Carvana will cover it, regardless of whether you purchase a contract. Carvana extended warranty claims are outsourced to the third-party warranty service SilverRock. AFFORDABLE OPTIONS FOR EVERYONE CarvanaCare Essential is our basic level of protection, covering the components that move the vehicle such as the engine, transmission, and drivetrain. Took the vehicle to a dealership on Wednesday because I was not going to take it to Jiffy Lube or Pep Boys. Contact SilverRock Customer Service DriveTime. Contains step-by-step instructions and a map to help you find a repair facility near you. Need to Cancel or Transfer your SilverRock product? You have a $0 … I think this was paid for by SilverRock at Carvana's request. He took photos of that and opened a repair ticket on my behalf with Carvana's "100 day warranty" program through "SilverRock Inc". Limited Warranty items covered for the first. SilverRock™ will work with the repair facility to review covered repairs that are found after a diagnostic is complete. Odometer failure. Archived. Individual pay rates will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. Carvana warranties All cars are certified and come with a 100-day/4,189-mile guarantee and a seven-day money-back guarantee. SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. You will then be able to get approval to authorize repair. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! How can I get a rental vehicle? Please check with us about any remaining manufacturer’s warranty. Called and talked to silverrock warranty department before I took it into a ***** dealership to get vehicle inspected. I Need to Report a Total Loss or Ask a Question About GAP Coverage. If you’re financing, gap coverage is … Its customer review score is a bit lower at 1.5 out of 5 stars based on over 450 reviews. Warranty outside SilverRock? Close. Purchased and was provided silverrock insurance on 9/23/21. Carvana doesn’t disclose the cost of its extended warranty online. Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare plan you purchased? If a repair is needed and authorized, the repair facility will work with you … All in all, these are very standard terms for a limited warranty. Your car includes a 30-Day or 1,500 Mile Limited Warranty What’s Covered Repairs for most major mechanical issues are covered for the first 30 days or 1,500 miles (whichever comes first) of owning your car. 30 Days / 1,500 Miles. Limited Warranty. Carvana's 100-Day/4,189-Mile "Worry Free Guarantee". CarvanaCare Plus is our next level up, Carvana Pros. SilverRock has a Better Business Bureau (BBB) rating of a B, which is … We pride ourselves on delivering world-class customer service with a focus on growth and continuous improvement of our organization. Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility. Contact SILVERROCK INC. You may reach us at (877) 584-3848. customerservice@silverrockinc.com. drivetime warranty sucks. Question. 877-584-3848. The driver put in a note with Carvana in order to get a “pre-approval” for the warranty repair. Carvana comes with a limited warranty that only covers the first 100 days or 4,189 miles. Although the company sells Carvana extended warranty plans, it is not the plan administrator. Carvana Extended Warranty Reviews. Our goal is to make sure you are well-versed as to what is covered under our “Worry Free Guarantee.” Please note, this is a summary only. That is long gone. 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