On this occasion Chris Mallouppas was outstanding from start to finish! Hi Christopher, Thanks for taking the time to leave us a review. Find out more about how AdBlue works. Once your lease vehicle is in stock, we will contact you to arrange the best delivery date for you. To apply for a BMW Apprenticeship click the link below. Terms and conditions apply. Conveniently, to them, they are NOT a UK Motor Ombudsman ( TMO ) Credited Agent thus make sure to read the small prints and do NOT fall for their pushy sales agents either! BMW Park Lane | 15,852 followers on LinkedIn. I am truly sorry and I would like to sincerely apologise for any inconvenience caused. The open road is . Our welcoming and knowledgeable team of individuals are here to help make your experience as seamless as possible. We will use it again. Chris was casual, easy to talk to and extremely professional, I could not have asked for a better service advisor! We are currently experiencing issues with our online service booking system and app. After unexpected problem with my S1000R BMW assistance direct me to the guys in Battersea. replied to. Best wishes, BMW Park Lane. Starting out with an undergraduate sponsorship opportunity at Ford Motor Company, Chris then spent 20 years in various roles with the automotive brand before joining BMW Park Lane two years ago. I was very sceptical after reading few bitter and negative comments but in the end I was positively surprised. Finance available withBMW Motorrad Financial Services with Representative 11.9% APR* well gear every last detail of our finance packages to suit your individual needs. Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. When I mentioned the mileage - they checked and gave me 21 for petrol.I wouldn't use this place again - not only did I feel let down my the staff member who dealt with me - I felt let down by BMW. Can you feel it? Motorcycle Dealership. 2023 Trustpilot A/S. We would be delighted to arrange an appointment with you. Serving the North Vancouver area, Park Shore BMW, located at 835 Automall Drive in North Vancouver, BC, is your premier retailer of pre-owned vehicles. team principal. Great service - great car. Thank you for understanding. Check when your BMW needs a service with the BMW Icons Guide. As always amazing service from BMW Battersea! You will have a 14 day statutory right to withdraw from the agreement. Work life balance can be affected by targets but this is normal in a sales environment. Hussein Qureshi was very helpful. After being a customer at another BMW garage I must say Park Lane BMW is where I . We are happy to answer any questions you might have about our services. Thank you to Robbie and all the team! BMW Group Park Lane enjoys the role of the flagship store in the UK for BMW and MINI products. 1st for the yearly service, the 2nd time for a warranty recall. Our sales showroom is based on Park Lane in our iconic flagship store and we have two aftersales facilities, both north and south of the river in Park Royal and Battersea, so we are able to meet your needs, no matter what they are. Speak to our team today and start your Park Lane Journey. Company Registered Number: 1569304. Best wishes, BMW Park Lane. Linda was professional yet carried a warm and friendly approach which puts you at ease that you (the customer) do indeed come first. 1.5. Company Reg. Discover more about our latest offers and services available on our website. Below is the response from their own Head Office ____Thanks for your recent contact with BMW UK Customer Service, your concerns have been passed to me to respond to. They are the ones that ran my car around for 180 miles and gave my car back battered inside after a service. Email : parklane.corporatesales@bmwparklanecorporate.co.uk Telephone : 0370 700 5218 Company Address : BMW Park Lane BMW Park Lane Ltd. 70 Park Lane London United Kingdom W1K 7TT Im extremely fussy customer and If you ask me if something can be done better I say maybe but on other hand if you ask me if I ever come back to Battersea for service or anything related to my bike I say Definitely! Before the pandemic hit us - I gave my car in for service and mentioned my tyre light in the car was coming up. Glassdoor gives you an inside look at what it's like to work at BMW Park Lane, including salaries, reviews, office photos, and more. Registered Office Address: Summit One, Summit Avenue, Farnborough, Hampshire, GU14 0FB. Car dealership. If you have a complaint about any aspect of our service then we would like to hear from you. I am well within my rights to ask what can be done. Contact us. BMW Park Lane are the only BMW UK owned Retailer in the UK. The UKs flagship store, how can we help? Thank you all. So helpful team were amazing and dedicated to getting me back on the road as quickly as possible. Retail customers only. Always helpful knowledgeable and professional. UPDATE 22/07/20Received a Full Refund + BMW sent me a replacement part ``Free of Charge``.Certainly has changed my opinion of their Customer Service.-------------------------------------------------------------Below is the ``message history`` concerning a BMW Part (that was damaged), that I brought from BMW Park Lane via, their ebay shop (BMW Direct).Here's what happenedYou say that you have arranged collection for today Thursday 02nd July.Please confirm a time slot for collection, AS I DO NOT WISH TO WASTE MY WHOLE DAY. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. Its time to get back out there. There is no additional cost to delivering your car as we offer free nationwide delivery on all of our leasing deals. Service: 01926 333888. When you drive a BMW, you drive a vehicle that's . to friend. and some lousy excuses from him and his manager! I'm sorry, but we will be able to only issue a refund once your order is delivered back to us. Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. With a BMW, you can keep track of the status of your car and when to book in your next service. Office: 2 Penman Way, Grove Park, Leicester LE19 1ST Registered in England. I said Dominique is an absolute asset to the team and I hope she gets her recognition for it. If I did I would be picking holes for the sake of filling in this box. Hi Susie, Thanks for taking the time to leave us a 5 stars review! View our range of BMW cars, brought to you by Park Lane. We also ensure all reviews are published without moderation. Ref No. Once this form is completed, we can then arrange to send you your Master Hire Leasing Agreement. Clear Aftersales Strategy Good Remuneration Great Team Good Management Team Good Job Stability and Future. NB: The cooling off period differs if you take out a business lease. Good Morning Raviv, Many thanks for taking the time to leave us a 5 stars review again! Explore all of our BMW models and find your own dream bike today. Best wishes, BMW Park Lane. Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. BMW will no longer be supplying police cars to forces in the UK. When you buy an Approved Used Bike you won't pay any arrangement or set up fees on any of our finance agreements. Now for the most exciting part. A saga of disappointments. Also when I went to collect the car it was a state. Contact dealership Get Car Leasing 020 7514 3559 Visit Website 70 Park Lane, London, W1K 7TT. Get in touch. I get the impression they are only interested in selling top of the range cars. I really can't express my gratitude enough to your team -they are totally amazing. Speak to a specialist. 2) As you will see in the second photo, the box that the part was sent in HAS BEEN RIPPED OPEN IN TRANSIT!!. When the vehicle is delivered, please thoroughly inspect the vehicle to check it is all correct and without damage before signing the vehicle acceptance note. Cons. Yes, I bought during covid but the handover process was laughable. We use dedicated people and clever technology to safeguard our platform. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken. Would highly recommend Jordan at Park Royal. Best wishes, BMW Park Lane. If you'd like more. Email : partner@bmwpartnershipprogramme.co.uk, Company Address :BMW Group Park Lane70 Park LaneLondonEnglandUnited KingdomW1K 7TT, BMW Group Supplier Programme are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Did they take advantage of the fact I am a women? How about the wear and tear of my car. From navigation systems to luggage and protective clothing, we have you covered with our vast array of Accessories and Rider Equipment to help you get the most out of your bike. andrew carroll. Ad. Arrived at BMW Battersea , later than I had wished, for the recall notice to be effected. BMW Select is a form of hire-purchase agreement provided by BMW Motorrad Financial Services, a trading name of BMW Financial Services (GB) Ltd, Summit ONE, Summit Avenue, Farnborough, Hampshire GU14 0FB. Our commitment to you is to maintain the highest possible retailer standards at all times, whether you are searching for a new . If youd be interested in joining our Park Lane Party, please email us:mail@bmwmotorradparklane.co.uk. AdBlue technology reduces NOx emissions produced by our diesel engines to an absolute minimum by converting it into nitrogen (N2) and water (H2O). Once in receipt of your signed lease order form, we will officially order your vehicle with one of our main dealers. I had a very good experience. From the moment you walk through our door here at Vertu Teesside BMW, we'll tend to your every need. Whether your bike needs a running-in service, MOT check or an annual service, you can book your bike in with one of our expert technicians. Any payments made to us will not affect the amounts you pay under your finance agreement. BMW Park Lane. Motorcycles from BMW are the first choice when it comes to choosing a used vehicle. Company Registered Number: 1569304. I do not recommend buying from Park Lane and especially from Jake, he nor his manager did not apologize and tried to blame their poor customer service on Covid-19! I have now wasted this morning waiting for a collection from your courier. WAYNE MANTON Ensured that I drove off with an all singing and dancing car, . Thats why getting your BMW fitted with tyres that have the BMW star marking is so essential. We may also require a copy of your Driver's Licence, a recently utility bill and/or bank statements to verify who you are. Good company benefits Good team and senior management support. 10% Recommend. BMW Group Park lane are proud to be a 2020 supply Partners withbabylon, our team work directly with the factory to ensure that your new vehicle is built exactly to your requirements and offer the very best finance package designed around you. Introducing the all-new MINI Electric Convertible. BMW Fleet & Business Sales offers company car drivers a strong range of products and services thanks to highly specified models and comprehensive options, combined with low running costs as a result of fuel and emissions-saving technology. This procedure explains how we will deal with any complaints. Berry BMW - Chiswick, Cobham, Croydon, Heathrow & Thames Ditton. Information provided by various external sources. Find out how we combat fake reviews. Book a service. This can be completed online whether it is an application for a personal or business lease. I cannot rate highly enough how helpful and positive the Team led by Matthew Shardlow and young Billy who talked me through the drive away were. 667783. I ride an F900XR and used tour facilities twice. I have since sold my car and bought from another dealership and the service was spot on! Suggested companies are based on peoples browsing tendencies. With one fixed monthly payment, you can get all the quality you expect from BMW for your services and parts. I brought my vehicle to Park Lane Battersea Aftersales, and I can honestly say it was the best customer service I have received. Super organised. Join the BMW Park Lane team. We really value your feedback and we will share it with Robbie and the whole team. Our showroom is now open! Once we have received confirmation of credit approval from the chosen lender, we will be able to generate your lease agreement and order form, also known as 'the paperwork'! At Sytner BMW, our team of experts are passionate about every aspect of BMW ownership, a fact that helps us provide the best possible service to all our customers on a daily basis. shaun muir. Rude and unhelpful as soon as they have your money. lead technician. Couldn't be happier with the car so far. Carrying the Park Lane name with pride! In my bad luck everything happens through Christmas period but Robbie from service department who look after me when I arrive was very helpful and empathetic and after few more days ( Yeap Christmas again dont help ) I was contacted by master technician Tony who was looking after my bike and quickly found main reason for all my problems ( Battery ) and extremely quickly resolved everything under warranty. Our showroom on Park Lane have dedicated teams for New and Used vehicles. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. Dealt with louis Do, a young man but with great skills. Get . Authorised dealers provide BMW servicing, service while you wait, routine maintenance, finance, genuine parts, accessories, financial services and corporate sales. 2023 Trustpilot, Inc. All rights reserved. Is this still happening, as you failed to confirm or respond to me? Has anyone experienced buying car mats from Park Lane BMW? Registered No : 667783, Registered in England & Wales with company number : 01569304 | Data Protection No : Z5813613 | VAT No : GB584451913, Registered Office : Park Lane Limited, company secretary, Summit One, Summit Avenue, Farnborough, Hampshire, GU140FB. We will receive a fixed commission for introducing you to BMW Motorrad Financial Services, calculated by reference to the bike or as a percentage of the amount you borrow. Our . . Cons. Avoid this flagship dealership. Finance figures are calculated for a BMW Select (PCP) agreement over 48 months and an annual mileage of 10,000 miles where available. I recently booked a new BMW car through the Park Lane dealership. Have I been tricked? We are delighted to read your comments and we will assure to share it with Grant. Own the road and the race. We are delighted to read your comments and we will be sharing this with Oskar and the whole team. Limited is an appointed representative of BMW Financial Services (GB) Limited, which is authorised and regulated by the Financial Conduct Authority, Terrible customer service from the used car sales person. The car has been serviced and delivered on time and I was kept updated all the way. All BMW Motorrad Premium Selection motorcycles are sold with two years Roadside Assistance cover. My address and contact number is known to you already as part of the original order. Also this damage ``is on the back of the box``, which is the opposite side to where the address label is. Best Wishes, BMW Park Lane. Would recommend them with no hesitation. An introduction from us does not amount to independent financial advice. Ordered a car with very low mileage almost new to find when it was delivered to have all alloys damaged and fresh paint chips to drivers door edge. Start your new life on two wheels with the BMW Rookie To Rider programme. 1 person found this useful. Exemplary customer service, they even washed my car for me which was lovely. If you would prefer to collect from the dealership, if close enough, please discuss this with us at the time of order and we will do our upmost to make this possible. Well done Hussein and Tony! We are always ready to help with any queries you have on your BMW.. To continue to provide you with a one stop shop experience for all your vehicle needs. Can't fault the dealer, long may the 5-star service continue. Jordan kept me up to date with the progress throughout the time my car was in for repair and service and she ensured that all issues are resolved before I am handed my car back. Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. All rights reserved. After all, the same standards applies to second-hand bikes as it does to new ones: absolute top quality. Low rate finance available, including HP and PCP. We were very happy with the service we got from him and BMW. waiting for your courier to collect the damaged item that you sent me.As of 09.24 hours this day 02nd July 2020. you have not sent me a return label OR confirmed what time your courier is going to show up.Such bad Customer Service!!! Visit or call us on 0370 700 5216 today. Email: ken.lightbody@parks.uk.com Tel: 0141 333 8234 . Date of experience: June 01, 2020 . . Menu control Park Lane . BMW Park Lane. Best wishes, BMW Park Lane. Offer may be varied, withdrawn or extended at any time. Hi Mr. Saleem, Thank you very much for your positive feedback ~ Team PL. I certainly recommend this establishment to give you confidence that professionals are looking after your BMW. Davis Grand is very professional, competent and very honest! BMW Park Lane has an overall rating of 2.8 out of 5, based on over 16 reviews left anonymously by employees. At the time I the car was leased, with a mind to purchase it. Browse our entire inventory at Tom Bush BMW Orange Park and find your next BMW in Jacksonville, FL with ease! This is made up of several documents; one is our Order Form. Kam Pankhania. We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. All I ever was - was kind and patient. Who is involved in the team? Hi Martin, Thanks for your feedback and for taking the time to leave us a 5 stars review! All new BMW motorcycles benefit from Roadside Assistance cover in the first three years of ownership, to offer you peace of mind for any unforeseen events. See for yourself where the fascination for BMW Motorrad comes from. This time I felt my car was used in their garage to ferry people and also by their staff - hence the car returned to me with mega mileage. Hi Robert, Thanks for taking the time to leave us a 5 stars review! BMW Group Supplier Programme are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Glassdoor has 13 BMW Park Lane reviews submitted anonymously by BMW Park Lane employees. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. Nearest Station Queenstown Road (Battersea) (0.33 miles) Category Garage Services. If you value your time, go to another retailer. Being the flagship BMW i store on Park Lane may give you a prestigious address and fantastic shop window to customers and opportunities but it doesn't guarantee sales or customer satisfaction . MICHAEL VAN DER MARK. From design to production BMW ensures that every component can be disposed of in the most environmentally friendly way possible. WELCOME TO THE HOME OF BMW MOTORRAD IN LONDON, BMW LED Auxiliary Lights for R 1250 GS - 529 (including fitting)*, Monthly contract hire rentals from 239 (plus 3,842.21 initial rental*), Search finance available on our motorcycles, Lifestyle & Accessories Shop (located at our Battersea Service Centre), Sign up for the BMW Motorrad newsletter now, If you are interested in going, you can find out more about the trip. Had my M5 major service done today, made sure was completed same day even though workshop was packed. Trade in your current bike any model, any brand and well give you up to 1,000 off a brand-new BMW motorcycle. Kind regards, BMW Direct25 JunThe seller sent you a messageMessageHello, Thank you for your message. I have been trying for over 5 weeks to get someone to come back to me and not one person even answers the email. Marc Bongers. Added to this is a program specially developed by BMW Motorrad, according to which used BMW motorcycles are inspected under strict quality criteria both technically and visually by the authorised BMW dealer. Only while stocks last. We got you covered. If I could give more stars I would. I am sure you would agree that it is pretty straight forward. Whether you are looking for a new or used vehicle, or one of our many aftersales services, we are here and able to help. BMW Park Lane | 14,922 followers on LinkedIn. We hope you continue to enjoy your bike! The car is now water tight - I'm a very happy and dry driver! 0370 700 5216. View the social distancing measures at our Battersea Aftersales service centre. Thank you. Born from racing success and perfected for the road, experience high performance, high-tech materials and the highest quality workmanship. Full model search available (click here). At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. Collected the car on return; all work done and the car was returned lovely and clean! Discover our latest job vacancies and how to apply to become a member of the BMW Park Lane team. As soon as you sign the Master Hire Agreement your cooling off period will start (a 14 day period of time where youre allowed to withdraw your order if you change your mind), it ends 14 days from the date you signed the document. BMW Motorrad motorsport director. Meet the Team. Apr 1997 - Present25 years 11 months. *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. Call BMW Park Lane on 0370 700 5216. Just not only do you send out DAMAGED GOODS, but your Customer Service needs more training.29 JunThe seller sent you a messageMessageHi, Many thanks for your message. Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT.

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