Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Results will be reported as Negative/Positive. My Day 2 Test, for which I paid over 50, never arrived. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. How many stars would you give atruchecks.com? Firm offers 92 two-swab . 2023 Trustpilot A/S. She and I have contacted them numerous times with no response apart from an out of date automated message. I paid 121.99 including postage. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Never received any other emails despite emailing them every 24 hrs. It goes against our guidelines to offer incentives for reviews. In your kit there is an opportunity to record the date/time of the swab. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Companies can ask for reviews via automatic invitations. I paid 121.99 including postage. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Untrustworthy, unreachable, unresponsive. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Terrible terrible company do not use. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. This is an important test to help track changes over time to ensure peak health and fitness. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Company said I would get refund within 28 days. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Another person arrived for testing they booked the day before. We will investigate and aim to respond within 28 days with a resolution. to confirm my contact no -) Hope Atrucheck have informed them at least. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I had to call the bank and gov.uk to report this company as a scamming. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. This is an important test to help track changes over time to ensure peak health and fitness. In the end I gave up in frustration. Sorry to say that I had a very bad experience with Atruchecks. Sent in early June. I had to use the NHS testing service instead. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? | Read 841-860 Reviews out of 1,532 Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. I wrote a letter no reply. Suggested companies are based on peoples browsing tendencies. Did a 3rd test, negative! I have had a very bad experience with Atruchecks. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. How many stars would you give atruchecks.com? No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. We saw no mention of this on the website! Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. How do I add more than one test to the basket? Find out how we combat fake reviews. You will then have the results emailed to you. They are horrendous and should be forced to pay all refunds. My husband and I needed Day 2 tests for our return to the UK. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. That was back in May. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Confidential results However, for our South Ruislip site results are same day before midnight. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Avoid them, and choose another supplier. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Join the 1,629 people who've already contributed. 24/7 trustpilot 5-star help line not taking calls any more. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). Join the 1,619 people who've already contributed. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Scrambled to book a test at Edinburgh Airport. Another person arrived for testing they booked the day before. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. Your experience matters. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Definitely move onto next provider! Numerous emails and web forms have gone unanswered, he writes. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Please consider this message as receipt of your email. Avoid! I emailed Atruchecks but am yet to receive a reply. Atruchecks did not respond to a request for a comment. Didn't receive one set of day 2 and 8 tests due to delivery issues. We use dedicated people and clever technology to safeguard our platform. Similar to everyone else, ordered Day 2 and 8 tests. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Purchase. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Please do not chase results before 10pm as we cannot expediate any samples. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Your experience matters. Here are 8 tips for writing great reviews. Didn't even had an apology and obvious didn't have a refund. Day 2 and 8 tests never arrived. In short, would NOT recommend the company. Weve since discovered dozens of others are reporting the same issue. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. I agree with most of the reviews as I had same experience. They sent a lateral flow kit which is 1/3 the price. Avoid. We use dedicated people and clever technology to safeguard our platform. Don't buy from these guys. Failure to submit results can incur a 2,000 penalty. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Flight on 05/06/21. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. I bought a kit from Atruchecks back June 2021. Your experience matters. No one picks up the phone. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Such an untrustworthy company. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Join the 1,619 people who've already contributed. Available in clinic or via home sample collection. Join the 1,619 people who've already contributed. Our team will contact you to make the necessary arrangements. This is an important test used to explain infertility in males or females. 2023 Trustpilot, Inc. All rights reserved. We have availability 7 days a week between 09:00 am to 16:00 hours. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. It goes against our guidelines to offer incentives for reviews. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Companies can ask for reviews via automatic invitations. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. DO NOTE USE THIS SERVICE ! Please consider this message as receipt of your email. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have received no response to several requests for a refund. Could not reach an operator at their call center, emails not answered. Join the 1,619 people who've already contributed. Inform the Metropolitan Police of all incidents 2. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Here are 8 tips for writing great reviews. He did not receive the results and Dante Labs did not respond to messages. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Find out how we combat fake reviews. Eurofin are still offering testing at this location. Fraud.Paid over 200 for 2 x Days 2/8 tests. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) Anyone can write a Trustpilot review. Never received the results. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I cannot get hold of a single person to tell me where my tests are. Find out how we combat fake reviews. Scrambled to book a test at Edinburgh Airport. Rated 'Excellent' on Trustpilot. Atruchecks's kits failed to show, but there's been no refund. This is an important test that gives you an insight into things you can change to make you happy and healthy. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Total conman Atroshi. 2023 Trustpilot A/S. | Read 641-660 Reviews out of 1,541 They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. UK wide. All Rights Reserved. This company is useless. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. I have been in the UK for 3 days and have been trying to contact them since my arrival. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Suggested companies are based on peoples browsing tendencies. Poorest service ever probably a scam. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! !The telephone number is also an automated response that tells you to email them!!!!!! PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. Results in 15 minutes and certificate within 3 hours. | Read 681-700 Reviews out of 1,532 No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. A company that returns all correspondence marked 'Return to Sender'. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. No wonder this company has the worst reviews for their service. Do not get your test from here. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Horrible company. I had to call the bank and gov.uk to report this company as a scamming. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. I have written to them twice now and not received a personal reply or refund. | Read 941-960 Reviews out of 1,531 I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. Customer services is non-existent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. From TrustScore to star rating. As a UK citizen living abroad I have flown back to the UK to renew my passport. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Very grateful to them. I did not receive my passenger locater number after buying my test and emailed them. Shocking service. No one picks up the phone and there are no replies. Would select zero stars if possible. Test taken in person at test centre in Solihull 03.06.21. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? We also offer home or workplace visits by a qualified nurse. | Read 141-160 Reviews out of 1,532 Only three arrived. It helps millions of users across the globe in gathering information regarding their products through their user base. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. I contacted them by email and they helped me to rearrange my delivery. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. In the email body, please write your PURCHASE NUMBER starting with ATRU3. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. We will investigate and aim to respond within 28 days with a resolution. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! The website states you should have your results within 24 hours. Not one. I wish I'd looked here before ordering day 2 tests. Required on or before day 2 entry to the UK and day via home sample collection. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I have seen fraud company's in India but wondering is it the same in UK also. Scam scam scam. We also offer home or workplace visits by a qualified nurse. How many stars would you give atruchecks.com? The number in the website go unanswered or automated response. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. We also ensure all reviews are published without moderation. We would advise you to do your day 2 test as soon as it is with you. This website/portal is designed for one order at a time. Seemingly the worst of the worst in a bad industry. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. I refused to take it, and the driver took a picture of it on my request. The links on its website to its Facebook site are broken, or nonexistent.. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I had the same experience as everyone here. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. I ordered a 2 and 8 day covid test kit. Still nothing. We have lost over 400 in flight change fees and testing fees. We would advise you to do your day 2 test as soon as it is with you. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Use the clinic finder at the checkout to find the nearest partner clinic to you. Email your.problems@observer.co.uk. Suggested companies are based on peoples browsing tendencies. I paid for a covid test and no results were ever delivered. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. SCAM!! These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. very bad customer service We use dedicated people and clever technology to safeguard our platform. I wish I'd looked here before ordering day 2 tests. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Here are 8 tips for writing great reviews. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. All rights reserved. Companies can ask for reviews via automatic invitations.

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